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Customer journey map
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Draw the main idea first, then add labels and details.
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Lesson details & full guide
Diagram pack: Customer Journey Flow
Stage 1/3: Discover
Vocabulary to include
- Touchpoint
- Stage
- Pain point
Drawing steps
- Horizontal stages
- Icons per touchpoint
- Emotion line optional
Real-life application
- Where do customers drop off?
Common mistakes to avoid
- Skipping post-purchase
Drawing steps
- Horizontal timeline arrow.
- Four stage boxes above.
- Touchpoint icons below each stage.
- Optional emotion line graph.
Progress
Not started yet — start practicing to begin tracking.
Workspace mode
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