Visual Mastery
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STEM diagrams, exam practice, structure.
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Part of diagram pack: Customer Journey Flow
Customers move through stages before and after buying.
Stage 1 of 3 in this pack · Discover
Flow diagram
Customer journey map
Journey maps show how people experience a product or service.
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What you are learning
Customer journey map
Stages from awareness to purchase with touchpoints.
Journey maps show how people experience a product or service.
Daily life: Shops and apps design better experiences with journey visuals.
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